The Importance of Personalized Care

No one likes feeling like they are just a number of a statistic. When patients use your ASC for a procedure, they want to feel like they are valued as individuals, not part of a treatment conveyor belt. You should strive to make sure every patient…


Staying Ahead Amidst Postponed Elective Surgeries

A growing number of US hospitals have canceled or postponed elective surgeries due to the surging number of Americans sick with Covid-19 (fourth surge). According to the Centers for Disease Control Prevention (CDC), more than 95 percent of the new…


How a Healthcare Financial Concierge Boosts Patient Satisfaction

Healthcare concierge services can elevate the patient experience and increase patient satisfaction for healthcare providers seeking to stand out from the crowd. With the increasing trend of healthcare consumerism, patients are demanding high quality…


Running a Successful GI/Endo Program at Your ASC

An aging population and a rise in gastrointestinal issues in the population have both increased the need for endoscopic procedures that are safe and affordable. Ambulatory Surgery Centers are poised to step in and fill the need. However, there are…


Why Healthcare Revenue Cycle Management Is More Crucial Now Than Ever

In the healthcare industry, revenue cycle management (RCM) is the foundation of financial health. Revenue cycle management can spell the difference between struggling to survive and flourishing financial success. From small practices to large health…


How Patient Reviews Can Boost Your Practice’s Revenue

Patient reviews are becoming more important than ever with the rise of healthcare consumerism. As patients shop online to find the right physician or provider that meets their expectations, they will be turning to online reviews in evaluating their…


The Importance of Post-Op Patient Communication

The work of an Ambulatory Surgery Center doesn’t end when the patient goes home after a procedure. For patients to heal successfully and for your ASC to thrive, post-op patient communication is essential.


Taking Your ASC Facility to the Next Level

Ambulatory Surgery Centers are growing in popularity. More individuals every year realize they can get top-quality health care at a reasonable price without having to check into a hospital. Surgeons are also increasingly opting for ASCs over…


One Medical Passport Announces Second Round of ‘Everyday Heroes Program’ Pledging $7,000 in Rewards to Unsung Heroes of Outpatient Surgery

One Medical Passport (1MP) announced the launch of their second round of the Ambulatory Surgery Everyday Heroes Program. The company’s clinical-based team understands the stress, hard work, and sacrifice that comes with being an outpatient surgery…


4 Reasons Patients are Uneasy + How You Can Help

Ambulatory Surgery Center patients are often uneasy, especially if it is their first time having surgery. For some patients, it may be the first time they've had surgery outside of a traditional hospital setting; for others, it is fear of the…


Do You Know Why Patient Payment Options Are Vital In 2021?

Flexible and personalized patient payment options are needed more than ever as patient financial responsibility continues to grow. Medical care is expensive. In fact, 99% of bills that exceeded $3,000 were not paid in full according to a TransUnion…


How Are Out-of-Pocket Expenses Affecting Patients in 2021?

Increasing out-of-pocket expenses or patient financial responsibility is one of the biggest trends happening in healthcare today. Struggling to keep up with their financial responsibility, patients are becoming more cost-conscious as insurers pass…


1MP Achieves ‘World Class Support’ Goal for 18+ Million Patients and 920+ Surgical Facilities

In early 2020, One Medical Passport made it their goal to provide World Class support to their 920+ surgical facility customers and their customers' 18,906,517+ patients with the intention to offer the ASC community a best-in-class experience. In…


4 Effective Patient Engagement Strategies To Improve Patient Experience

Effective patient engagement strategies are essential in improving the patient experience, especially in the era of healthcare consumerism. This means implementing technologies and processes that work together to turn fragmented encounters into…


How to Create a Better Total Joint Patient Journey

Research has found that undergoing any total joint replacement can make patients feel uncertain, vulnerable, and nervous. They may experience a decrease in trust for their own body. They may have intense anxiety about harming their new joint. As…


How Healthcare Consumerism Will Affect Your Facility

COVID’s Effect on Healthcare ConsumerismWith the rise in healthcare consumerism, the healthcare industry is undergoing an unprecedented level of transformation. COVID-19 has dramatically altered the trajectory of consumerism in healthcare. This…


Control the Things You Can Control: Increasing Revenue at an ASC

  As a new nurse, going from the hospital environment into an ambulatory surgery center was an eye-opening experience. I remember one of my fellow nurses laughing when I asked where to get a saline flush. I quickly realized why that was…


Why Your ASC Patients Expect Payment Reminders

It would be wonderful if all the patients at your Ambulatory Surgery Center paid their bills on time, but that’s not the reality. Each year, the need to send out payment reminders increases and more patients expect them as a part of the services…


Text-to-Pay Is The Patient Solution Your Facility Needs

With the advent of e-mails, app-based messaging apps, and social networks, it is easy to forget that SMS is still the most popular and dominant form of communication. In 2020 alone, there were 2.1 trillion SMS messages exchanged in the United…