Is Your Patient Experience Fitting for Stars?
In the surgical industry, patients are not only looking for positive clinical outcomes but also exceptional patient experiences throughout their healthcare journey. The patient experience is vital as it spells the difference between patient loyalty…
Women In Healthcare Series: Lauren Illescas' Story
The second feature in our Women in Healthcare series goes to Lauren Illescas, COO at Mnet Health. Learn more about Lauren and how women are uniquely positioned in the healthcare industry and assist with driving operations……
Winner Of The 2021 ASC Everyday Heroes Program
Earlier this year, One Medical Passport announced the second round of the ASC Everyday Heroes Program. The program launched in 2020 as a way to give back to the ASC community and recognize, honor, and reward the remarkable outpatient surgery…
Recovering From Adverse Events In Your ASC
Even the best Ambulatory Surgery Centers face moments of adversity. Some of these may be adverse patient events, negative publicity, or a serious illness or loss by a staff member that impacts the team. While some adverse events aren’t under…
7 Ways to Thank Your ASC Patients This Thanksgiving
The patients at your ASC are your most valuable asset. Without individuals turning to your Ambulatory Surgery Center for procedures, you'd be out of business. When patients use your facility, it's vital to foster loyalty and thank them for using…
How to Prepare Your ASC for the Deductible Boom
The end of the year is approaching, when many patients have fully paid their insurance deductibles. They often use this time to fit in any covered medical treatments and surgeries before the end of the year. It's natural to want to have a surgical…
2021 ASC Everyday Hero Top 3 Finalists
In July 2021, One Medical Passport announced the second round of the ASC Everyday Heroes Program. The program was created in 2020 to not only give back to the ASC community, but to recognize, honor, and reward the remarkable outpatient surgery…
Improving Patient Billing / Early Out and Bad Debt Collections for ASCs
In healthcare, patient billing, also known as early out collections, and bad debt recovery can substantially affect revenue and patient satisfaction. Getting the process right is vital. According to a recent medical debt survey by Debt.com, 50…
Women In Healthcare Series: Michele Scott's Story
Women in Healthcare - Michele from One Medical Passport on Vimeo.
Keeping Negativity at Bay: 5 Ways to Create a Positive ASC Culture
Creating a positive work culture is imperative in Ambulatory Surgery Centers. ASC employees are under constant stress because of the fast-paced environment and need to provide top-quality care at all times. The stakes are high, and there is always a…
How to Attract and Retain Top Surgical Talent in your ASC
Having top-notch surgeons at your Ambulatory Surgery Center is an essential factor in the success of your facility. Surgeons with solid reputations well known in their field get more referrals from doctors, and more patients request them. To attract…
The Importance of Personalized Care
No one likes feeling like they are just a number of a statistic. When patients use your ASC for a procedure, they want to feel like they are valued as individuals, not part of a treatment conveyor belt. You should strive to make sure every patient…
Staying Ahead Amidst Postponed Elective Surgeries
A growing number of US hospitals have canceled or postponed elective surgeries due to the surging number of Americans sick with Covid-19 (fourth surge). According to the Centers for Disease Control Prevention (CDC), more than 95 percent of the new…
How a Healthcare Financial Concierge Boosts Patient Satisfaction
Healthcare concierge services can elevate the patient experience and increase patient satisfaction for healthcare providers seeking to stand out from the crowd. With the increasing trend of healthcare consumerism, patients are demanding high quality…
Running a Successful GI/Endo Program at Your ASC
An aging population and a rise in gastrointestinal issues in the population have both increased the need for endoscopic procedures that are safe and affordable. Ambulatory Surgery Centers are poised to step in and fill the need. However, there are…
Why Healthcare Revenue Cycle Management Is More Crucial Now Than Ever
In the healthcare industry, revenue cycle management (RCM) is the foundation of financial health. Revenue cycle management can spell the difference between struggling to survive and flourishing financial success. From small practices to large health…
How Patient Reviews Can Boost Your Practice’s Revenue
Patient reviews are becoming more important than ever with the rise of healthcare consumerism. As patients shop online to find the right physician or provider that meets their expectations, they will be turning to online reviews in evaluating their…
The Importance of Post-Op Patient Communication
The work of an Ambulatory Surgery Center doesn’t end when the patient goes home after a procedure. For patients to heal successfully and for your ASC to thrive, post-op patient communication is essential.
Taking Your ASC Facility to the Next Level
Ambulatory Surgery Centers are growing in popularity. More individuals every year realize they can get top-quality health care at a reasonable price without having to check into a hospital. Surgeons are also increasingly opting for ASCs over…