A high level of personalized care is expected by patients in today’s competitive, consumer-driven healthcare market. Given that ASCs have the capacity to treat many more patients daily than a traditional hospital setting, it is vital that personalized patient care is not overlooked.

When patients visit your ASC for a procedure, they want to feel value. For both satisfaction and well-being, it is crucial to ensure that every patient leaves your facility having received the individualized attention and highly personalized care required to ensure a strong recovery. 

Patients Place a High Value on Personalized Care

Patients feel more confident in their clinical teams when it is clearly evident that their health care team sees them as individuals – and not just the next procedure on the calendar. The higher the level of care, the more relaxed patients will be, which aids in the recovery process. Health care personalization also includes sharing meaningful information that helps patients make better decisions. According to McKinsey, 55% of U.S. people say that explaining medical procedures and treatments clearly is important for a positive experience.

Typically, patients who connect the high level of personalized care they received with their positive medical outcome are much more likely to recommend your ASC to others. Nobody likes the unknown, including patients undergoing a medical procedure. Providing exceptional, individualized care will create loyal patients willing to return if they need another procedure.

Encourage Engagement Throughout The Entire Patient Journey

Ensuring that your patients are active participants in their own care generally leads to greater satisfaction. It is critical to encourage engagement as early as the scheduling and pre-screening process, through the clinical stage and onto recovery. To do so, digital concierge tools simplify pre-registration, the distribution of online educational materials, and follow-up text messages, all of which provide patients with a greater sense of ease. Enabling patients to feel in control of their health by communicating clearly and providing educational tools along the way will reduce anxiety.

Another great way to involve patients in their own care journey is to create a continuum of care. Early on, it’s a great idea to connect patients with the clinical team that will be performing their surgery. This helps differentiate your ASC, as in some settings, patients often do not meet their surgeon until after the procedure is complete. By creating a process that routinely unites patients with their providers, patients feel more comfortable and safe within your care.

Personalized care is more important than ever for ASCs as competition grows. It is essential to ensure that each patient is satisfied with the level of personalized care they receive. Engage helps support these efforts by improving communication and empowering staff and patients through text, video and email messaging. With greater levels of engagement and connection, facilities will enjoy additional benefits, including: reducing cancellations, collecting more payments, improving patient satisfaction, and decreasing the burden on staff.

Documenting Health History and Risk Factors Improves Outcomes

When providing personalized care, it is essential to understand the risk factors unique to every patient that might impact or impede a successful recovery. Solutions like Medical Passport flag individual patient risk factors and present their clinical history on a simple dashboard, enabling your staff to confirm relevant information quickly and easily. Properly screening patients for risk factors and utilizing pre-op diagnostic testing helps to ensure a high level of procedure outcomes. 

Creating a seamless patient journey doesn’t stop with collecting pre-op data. It is just as vital to track patient data from check-in to recovery to avoid delays in informing patients’ families about their progress. Installing tracking boards such as Big Board enable real-time patient monitoring, including configurable HIPAA compliant waiting room views that improve flow and keep patient care teams informed and up to date, eliminate bottlenecks, and reduce the need for staff to run back and forth.

Support Patients with a Personalized Payments Process

Although personalized care is crucial during the clinical stage, it must flow through the entire patient journey, including the payment process. Patients become frustrated when they receive bills that do not clearly explain charges. Those patients are less likely to pay their bills on time. 

Solutions like Payments ensure that personalized care continues after the procedure has been performed by offering convenient payment options. Part of our ONEflow solution, Payments integrates with Medical Passport and Engage to assist patients in better understanding their financial responsibility, setting up financing, and making convenient payments.

Although the payment process usually represents the final step of a medical procedure, it is often the most challenging step and most deserving of personalized care solutions. 

Want to ensure that your ASC is providing the highest level of personalized care possible? Visit our solutions page to learn more!

About One Mnet Health

One Mnet Health unites the clinical and financial patient experience. Our solutions help healthcare providers reach their full potential by improving patient engagement and increasing patient payments. We’re not just a partner; we act as an extension of your facility, giving your staff increased efficiency without any headache. For more information, visit onemnethealth.com.