Mnet Remote Call Center

Remote Call Centers Make Sense Now More Than Ever

While no one could have truly predicted the impact Coronavirus world have on the world; Mnet has continued to be committed to working alongside the medical community as they strive to stabilize the healthcare system while keeping the lines of…


The New Normal

It’s the New Normal - Reinvent Your Surgery Center

ASCs and surgical facilities were already facing a variety of challenges brought about by increased patient financial responsibility and by a changing reimbursement landscape, but COVID-19 has either brought new challenges or magnified existing…


Mnet Patient Financial Advocates

Medical Bills Are Confusing - Patients Need Financial Advocates

Patient financial responsibility is on the rise and shows no signs of slowing down. As medical debt continues to be a growing problem in the United States, many Americans are experiencing financial instability. In fact, more than 137 million…


3 Things for ASCs to Consider When Ramping Up Case Volumes

As the COVID-19 pandemic curve shrinks in many states, elective surgeries are also ramping up in surgery centers.  Some patients, however, might still be reluctant to go into medical facilities because of the risks of COVID-19. On the other hand,…


Schedule Surgery

Do Your Patients Know if it’s Safe to Schedule Surgery?

As hospitals and surgery centers embrace the new normal with the risk of coronavirus omnipresent, many patients are eager to reschedule "elective" operations that were delayed because of the lockdowns. When these elective surgeries were on hold,…


Medical Practice Reopening: Three Tips to Help the Process While Keeping Costs Down

With stay at home orders expiring and governors choosing to partially open their states, medical practices and the surgical industry will be back up and running very soon.  Georgia has already opened their state as of April 24. Some states,…


Surgical Industry – Steps You’ll Want to Take Now for When the Doors Open Again

For good reason, COVID-19 has forced most of the surgical industry into emergency mode with facilities seeing reduced hours or temporary closings altogether.  The last few weeks have rightly been a time of reaction but what happens when centers and…


Is Your COVID-19 Response Going to Cost You Patient Visits in the Future?

Patients who owe you as little as $100 may visit a different provider for their future needs. According to an AthenaHealth study completed in 2017, “orthopedic patients were the most sensitive to balance size, with their return rates dropping 45…


Coronavirus Sets the Stage for Hack Attack

The Coronavirus has undoubtedly changed the world; in its impact on the daily lives of billions across the globe; the ways people are able to socialize in a world of social distancing; the health and healthcare of everyone across the planet; and…


Mnet Health

Mnet's Top Priorities and Goals During COVID-19

As we continue to navigate the evolving and unprecedented circumstances around COVID-19, Mnet wants to reiterate that our top priority is the safety and health of our customers, employees and loved ones.  Our thoughts go out to all those impacted by…


How Hospitals and ASCs Are Affected During the COVID-19 Pandemic

The global pandemic known as COVID-19 has already affected over 280,000 people worldwide. As of March 20, the Centers for Disease Control and Prevention (CDC) reported 15,219 cases and 201 deaths in 54 jurisdictions in the United States due to…


Dos and Donts of Text Billing

The Do’s and Don’ts of Text Billing Patients

Text messaging or SMS communication is a great way to reach patients if you want your bill to be seen and dealt with quickly. According to a study by Qualtrics and Accel, young millennials check their phones on average 150 times a day. An eMarketer…


Strategies for Better Patient Financial Engagement Across Different Generations

As healthcare consumerism continues to rise, ensuring patients have great financial experiences is essential for them to meet their financial obligations. Providers now need to develop better strategies for engaging patients in order to protect…


Keeping Up With Trends and Challenges Facing Nonprofit Hospitals

According to the American Hospital Association or AHA, 79 percent of the 4840 U.S. community hospitals today are nonprofit (59 percent are private nonprofit and 20 percent are operated by state and local governments). This means that these nonprofit…


Mnet Health on Best Practices to Ensure 501(r) Compliance

There is a slew of regulations that impact hospital revenue cycle and the IRS 501(r) is one of them. For 501(c)(3) nonprofit hospital organizations, they need to comply or possibly lose tax-exempt status. In addition, a hospital could be imposed…


3 Challenges Facing ASC’s and Tips to Overcome Them

With patients having more financial responsibility for their healthcare, outpatient settings like surgery centers are becoming more attractive to patients. In general, surgical procedures at ASC’s are 35% to 50% lower than hospitals. Research from…


How ASC’s Can Use Technology for Better Patient Financial Experience

With an increasing number of patients with high deductible health plans, it is essential that ambulatory surgery centers leverage technology and automation to improve the patient financial experience. According to a ResearchAndMarkets analysis, the…


Three Proactive Approaches for Improved Claims Denials Management

In order to maximize revenue with improved claims denials management, healthcare providers need to follow this advice by Benjamin Franklin: “an ounce of prevention is worth a pound of cure.” For surgery centers and healthcare providers, being…


Unforeseen Out-of-Network Charges Cause Concern Amongst Consumers

About 1 in 6 Americans were surprised by a medical bill after treatment in a hospital in 2017 despite having insurance, according to a study published in June. On average, 16% of inpatient stays and 18% of emergency visits left a patient with at…


Balance it Out

Working with consumers to explain and help resolve medical bills in collections is a complex process for accounts receivable management companies and their health care provider clients.  Add in the mix unexpected out-of-network charges on a…