Why Healthcare Revenue Cycle Management Is More Crucial Now Than Ever
In the healthcare industry, revenue cycle management (RCM) is the foundation of financial health. Revenue cycle management can spell the difference between struggling to survive and flourishing financial success. From small practices to large health…
How Patient Reviews Can Boost Your Practice’s Revenue
Patient reviews are becoming more important than ever with the rise of healthcare consumerism. As patients shop online to find the right physician or provider that meets their expectations, they will be turning to online reviews in evaluating their…
Do You Know Why Patient Payment Options Are Vital In 2021?
Flexible and personalized patient payment options are needed more than ever as patient financial responsibility continues to grow. Medical care is expensive. In fact, 99% of bills that exceeded $3,000 were not paid in full according to a TransUnion…
How Are Out-of-Pocket Expenses Affecting Patients in 2021?
Increasing out-of-pocket expenses or patient financial responsibility is one of the biggest trends happening in healthcare today. Struggling to keep up with their financial responsibility, patients are becoming more cost-conscious as insurers pass…
4 Effective Patient Engagement Strategies To Improve Patient Experience
Effective patient engagement strategies are essential in improving the patient experience, especially in the era of healthcare consumerism. This means implementing technologies and processes that work together to turn fragmented encounters into…
How Healthcare Consumerism Will Affect Your Facility
COVID’s Effect on Healthcare ConsumerismWith the rise in healthcare consumerism, the healthcare industry is undergoing an unprecedented level of transformation. COVID-19 has dramatically altered the trajectory of consumerism in healthcare. This…
Text-to-Pay Is The Patient Solution Your Facility Needs
With the advent of e-mails, app-based messaging apps, and social networks, it is easy to forget that SMS is still the most popular and dominant form of communication. In 2020 alone, there were 2.1 trillion SMS messages exchanged in the United…
3 Digital Tools to Maximize Your ASC Revenue
Surgery centers are gradually rebounding from the revenue impacts of 2020. However, with the massive surgery backlogs, ‘normal’ is not quite there yet thus continuing to affect ASC revenue. The challenge is for ASCs to remain profitable while…
How Mnet's Solution, Text-to-Pay, Will Save You Money and Get You Paid Quicker
With many healthcare facilities, we see that those best positioned for growth are focused on programs and investments that both provide more value to their patients and advance their healthcare mission. These providers look for solutions that help…
Benefits of Mnet's 1st Party Patient Billing Solutions
As patient payments continue to take up a larger share of provider revenue, healthcare executives need to deploy new strategies and build better financial experiences to increase patient collections and improve patient billing solutions. The…
Telehealth Reimbursement Laws and Trends in the Surgical Space
Continued telehealth reimbursement is at the top of mind for surgery centers and healthcare providers recently. Thanks to new reimbursement policies and payment parity, providers have been able to implement telehealth and other digital health…
Why Healthcare Facilities Need to Write Off Accounts to Collections Even During Covid
The pandemic brought a financial onslaught to every healthcare organization. Many providers have been hit hard financially, with their revenue cycle landscape significantly changed. Given the job losses during the pandemic, an estimated 3.5 million…
3 Significant Pain Points Patients Have About Medical Bills
One of the significant impacts of the pandemic is the increase in healthcare consumerism. Job loss due to the pandemic caused many to lose their job-based insurance coverage. This year, as patients continue to have an increasing amount of financial…
3 Things You Need to Know About Surprise Medical Bills
Surprise medical billing is a large issue being discussed across the country. If you have insurance, you would probably call the hospital or your insurer first to make sure the hospital was “in network” with your insurance. You might also need to…
Mnet Health Makes Choice for Call Center Hub
When looking across the United States, it might be easy to overlook Oklahoma City when thinking about a place to build a new call center hub. OKC is just a two-hour drive from Dallas/Fort Worth; not just the big city, but a giant city really…and…
Our 2020 Story and Outlook for 2021 By David Hamilton, CEO of Mnet Health
As the year 2020 comes to a close, it is helpful to take a look back on what we’ve been through and set our sights on the dawn of a new year. A snippet from Charles Dickens’ A Tale of Two Cities serves perfectly well to describe 2020: “It was the…
Adapting Your Patient Financial Communications to New CFPB Rules
The new rules for debt collection are finally here. The Consumer Financial Protection Bureau (CFPB) issued last October the final rule to revise Regulation F, which implements the Fair Debt Collection Practices Act (FDCPA). Passed in 1977, the FDCPA…
Snapshot: Best Practices for Patient-Friendly Billing
ACA International and the Healthcare Financial Management Association reconvened this year to update best practices for the fair resolution of patients’ medical bills. Here is a look at patient-friendly billing principles highlighted in the report.…
How to Create a More Patient-Centric Revenue Cycle
Patients have always been at the center of clinical care. But the same has not always been true on the business side of healthcare. Providers have traditionally relied on insurers for revenue, making patient billing only an afterthought. However,…
A Surge in Revenue Cycle Outsourcing is Reducing Bad Debt
Over 6 months into the pandemic and with nearly 7 million cases, COVID-19 continues to rock the US healthcare system leading providers to look for new ways to handle bad debt. Healthcare providers are suffering significant financial damage as a…