Our 2021 Story and Outlook for 2022

As we step into a new year, we reflect on what has transpired over the last 12 months and express our gratitude to all our incredible staff, partners, and customers.

Certainly, the pandemic has changed all of our lives. In the face of unprecedented challenges, we have seen remarkable resilience and innovation in the healthcare arena.

We are grateful for doctors, nurses and other healthcare workers on the frontlines caring for patients during this pandemic. They keep our health system strong and ensure the delivery of essential healthcare services to our communities.

We’ve seen healthcare organizations face numerous challenges like supply chain disruptions, major staffing shortages, hospital-bed shortages, delayed surgeries and unprecedented volumes of critically-ill patients.

During this crisis, Mnet has been at the forefront in supporting these providers in creating exceptional patient experiences and ensuring patient satisfaction.

For the Mnet family, 2021 was a phenomenal year where we made big leaps – enhancing our services, welcoming new team members, and achieving new milestones.

Join us as we look back on our 2021 story and share our outlook for 2022.

As a leading revenue cycle management (RCM) & technology provider to the surgical industry, we wouldn’t be where we are now without exceptional executive leadership.

Our new C-suite will continue Mnet’s focus and commitment on improving the patient experience and patient satisfaction.

• Derek Smith, CEO, brings decades of experience in healthcare technology having served as Chief Revenue Officer of eSolutions and as Chief Commercial Officer of Global Healthcare Exchange (GHX). Derek’s successful track-record is centered on the customer and their satisfaction.
• Lauren Illescas, COO, has been running operations within Mnet for over a decade and now spearheads collection operations, back end service, vendor alignment, and product strategy.
• Justin Zaits, CFO, brings extensive medical device and healthcare SaaS experience as a tenured finance executive having served as Director of Financial Planning and Analysis, Global Operations with Medtronic, one of the largest medical device companies in the world.
• James Ryan, CRO, comes to Mnet with more than a decade of experience as a sales leader with proven accomplishments in the healthcare SaaS industry having held key leadership positions with Waystar and eSolutions.

With the investment by SSM Partners, we have accelerated product development and market expansion to achieve our company mission.

The investment provided resources to continue our strong growth and expand our mission to help more patients pay. This also enabled us to expand our unparalleled offering to provide increased collections for providers and satisfaction to patients.

With our acquisition of One Medical Passport, we have created one of the largest footprints within the ASC space – serving nearly 1,500 total facilities nationwide. The combined entity creates industry leading offerings at scale to deliver frictionless patient experiences and generate tangible financial returns for ASCs.

The combined offerings have also streamlined the patient experience from registration through patient financial solutions. The front-end SaaS solution, combined with high-touch payment services, creates a seamless patient, staff, and organizational experience for the ASC market.

Initially launched in 2020, the ASC Everyday Heroes Program is our way to give back to the ASC community and recognize, honor, and reward those who have gone above and beyond their role and touched the lives of so many.

This year we named Anthony Novella, Director of Nursing at Orthopaedic Surgery Center at Bryn Mawr Hospital as the 2021 ASC Everyday Hero winner for having received hundreds of votes from the ASC community.

Together with One Medical Passport, we have launched monthly webinars on important topics to help our partners and customers combat the challenges they face in the industry:

• How to improve the patient experience
• How ASCs can navigate major staffing shortages
• Top ASC financial success strategies that will deliver big results in a pandemic-changed world

We know that the only constant in this healthcare industry is change. The pandemic has shown the importance of focusing on the patient experience and patient satisfaction. With the right technology and infrastructure, a partner like Mnet can help you be in a better position to take advantage of the opportunities that will exist in the new year ahead.

We believe every patient deserves a helpful, transparent, easy to navigate financial experience in healthcare.

We’re looking forward to continuing to empower ASCs in 2022.