Collect More By Engaging Patients Early and Reducing Bad Debt
Once insurance adjudicates, we provide both technology and live agent outreach to help patients understand their balance and pay with ease.
Our Early-Out Patient Billing respectfully engages patients in the manner they prefer, using our exclusive technology that prioritizes patient segmentation and outreach.
40%
Minimum increase to your patient payments when partnered with One Mnet Health.
49%
Decrease in the number of self-pay accounts that were written-off to bad debt.
$1.8M
Boost in cash flow was attained for one surgical hospital using our patient billing services.
Why Early-Out Matters
The window between insurance adjudication and bad debt is critical. Every day an account ages, the likelihood of collection drops significantly. Our Early-Out Patient Billing service captures revenue before balances become aged receivables, preventing write-offs and preserving your cash flow.
How Early-Out Patient Billing Works
Prioritized outreach that drives results.
Immediate Post-Insurance Engagement
We begin outreach immediately after insurance adjudicates. No waiting periods. No delays. Just immediate, strategic patient engagement that captures revenue before accounts age.
Your Business Office, Extended
Our empathetic live agents operate as a seamless extension of your facility’s business office. Patients never know they’re speaking with One Mnet Health, as our agents call on behalf of your organization to provide the same professionalism and care they expect from your team.
100% Healthcare-Focused Call Center
Unlike generic collection centers, our agents are exclusively focused on healthcare. They’re fluent in medical terminology and understand the unique dynamics of post-surgical patient billing, enabling them to communicate effectively and resolve balances efficiently.s.
Intelligent Patient Segmentation
Our exclusive AI-supported technology segments patients based on their likelihood to pay, optimal contact timing, and preferred communication channels. This means your staff can focus on complex cases while we focus on maximizing patient payments through intelligent outreach.
Multi-Channel Outreach Strategy
We reach patients through their preferred methods, including phone calls, text messages, emails, and statements, all driving them to convenient payment options or our live agents who can answer questions and set up payment arrangements.
Our Exclusive Technology Prioritizes Patient Outreach,Payments, and Collections
With over 20 years of payment data powering our exclusive AI-supported technology, our outreach is intelligently prioritized to maximize patient payments & collections.
Ability-to-Pay
Our exclusive technology identifies which patients to contact first based on their likelihood to pay, maximizing payments while reducing delays.
Optimal Timing Intelligence
Our proprietary technology also determines the best time to reach each patient, increasing contact rates while decreasing time to collect.
Smart Agent Matching
Our smart agent mapping pairs patients with the best person suited for their account type and communication preferences.
Multi-Channel Engagement
We use the preferred communication method of each patient, including phone, text, email and more to successfully connect.
What Sets Our Early-Out Service Apart
Intelligent data-driven technology combined with healthcare-focused live agents that operate as an extension of your business office.
Empathetic, Educated Agents
Our healthcare-focused representatives help patients navigate complex insurance explanations and medical terminology, explaining what they owe and why reducing confusion and complaints while increasing successful payment resolutions.
Proactive Bad Debt Prevention:
By engaging patients immediately after insurance adjudication, we significantly reduce the number of accounts that age into bad debt. This preserves your bottom line and maintains positive patient relationships.
Extension of Your Brand:
We represent your facility in every interaction. Our agents introduce themselves as part of your business office to maintain the trust and relationship you’ve built with your patients.
Technology-Driven Efficiency:
Our exclusive patient segmentation technology and 20+ years of payment data identify:
- Which patients to contact first
- The optimal time to reach each patient
- The best communication channel for engagement
- The right agent for each account type
No Upfront Fees—You Only Pay When We Collect
Our Early-Out service operates on a 100% contingency basis. You gain an experienced partner with no platform fees, no hidden costs, and no financial risk. We measure our success by your results.
Cash Flow Improved Within the First 30 Days
Security, Privacy, and Compliance You Can Trust
Our commitment to compliance extends across our people, processes, and systems. We undergo independent HIPAA assessments, maintain PCI DSS compliance, and align with the NIST Cybersecurity Framework to safeguard sensitive data. In addition, we adhere to FDCPA, TCPA, and CFPB guidelines to ensure transparent, ethical, and compliant communication practices.
Visit our Trust Center to see how we protect your data and maintain compliance. 30 Days
Complete Integration With Your Systems
Currently, One Mnet Health integrates with most major healthcare platforms and payment processors, including:
EHR or Practice Management Software:
Amkai, athenahealth, AdvantX, Allscripts, Azalea, Centrix, Cerner Millienium, Epic, HST Pathways, SIS, Vision, SIS Office, CPSI Evident, eClinicalWorks, McKesson Horizon, McKesson Paragon, MEDITECH, MedNet, Medsphere, ModMed, NextGen, Nextech, CareTracker, Veradigm, and others.
Payment Processors:
BillingTree, Channel Payments, Elavon, InstaMed, REPAY, RevSpring, Waystar, TSYS
Frequently Asked Questions
Frequently Asked Questions
At One Mnet Health, collection outreach begins immediately after we receive an account. Every account first undergoes a QA process after placement to identify potential bankruptcies, confirm statutes, and verify contact information is correct. Once completed, accounts are moved into active status and collection outreach strategies begin.
One Mnet Health’s outreach strategies are constantly being adjusted to limit complaints while still helping meet our providers’ financial goals. Every outreach is done in a courteous and professional manner. On every call, our 100% live, healthcare-focused representatives work to educate your patients about what they owe and why. Statistics show educated patients are far less likely to complain.
Reputation matters and patients have more options than ever before when it comes to choosing their healthcare providers. In every patient communication, the One Mnet Health team seeks to educate, assist and, when needed, de-escalate. The goal is to provide every patient a path to a payment option that works for them. Any patient who may represent a potential complaint is escalated first internally and then, if needed, back to your team to ensure the highest patient satisfaction levels are maintained. Additionally, all calls are recorded to ensure our team is working as a true extension of yours.
One Mnet Health has two dedicated, 100% live call centers. Both call centers utilize our propensity-driven outreach strategies to help our clients receive patient cashflow sooner.
In Early Out, our representatives contact patients as an extension of your billing office using calls, emails, texts, and statements driving patients back to our call center. All outreach is made as “Hi this is John with patient billing for ABC Health Services…”. There is no mention of One Mnet Health or collections. The goal is to help patients make a payment on balances in good standing as soon as possible. Our knowledgeable team members can answer most billing related questions in just one call.
In Bad Debt Collections, the focus is on your aged, unpaid balances that need additional follow-up. Outreach and communications in Bad Debt are made as “This is John with Mnet, a debt collector attempting to collect a debt.” Communication is more direct than in Early Out, but always professional and patient friendly. The goal is still to assist patients with the best path to resolving their outstanding balance before it ages further.
1st Party is also often referred to as “Early Out”. Patient billing outreach is made as an extension of your billing offices and patients never know they are speaking with One Mnet Health.
3rd Party is often referred to as “Bad Debt Collections”. Collections outreach is made as a debt collector attempting to collect a debt. Patients are aware they are speaking with a collection agency or “3rd Party”.
Currently, One Mnet Health integrates with most major healthcare platforms and payment processors. The list includes, but is not limited to, the following:
Core Platforms:
Cerner
MEDITECH
Epic
Veradigm
ModMed
athenahealth
nextgen
HST Pathways
Surgical Information Systems
Payment Processors:
RevSpring
Waystar
InstaMed
Elavon
REPAY
Channel Payments
BillingTree
TSYS
One Mnet Health works with over 3,000 providers nationwide. This includes pursuing both inpatient and outpatient balances from Hospitals, Ambulatory Surgery Centers, Physicians, Anesthesia providers, Vision providers, Imaging providers, Behavioral Health, Telehealth services, and Lab services.
Technology
EHR/PMS Interface
Multi-Merchant Compatibility
Data Lake Intelligence
Online Payment Options
Flexible Reporting
Exclusive Patient Segmentation Model and Personalized
Engagement Campaigns
Collections
Offering a Variety of Payment & Finance Options
Credit/Debit
HSA
Care Credit
Communication
24/7 Phone IVR
Patient Communications:
Live Phone Calls
SMS
Statements
Support
Two Complete Inbound/Outbound Service centers
Open: 8am-8pm CST M-F + Weekends
100% U.S. Based
100% Healthcare
200+ Languages
Informed and Helpful Live Agents
Supported by IVR, PaySuite, E-mail, And SMS Communication Options
Compliance
PCI DSS Compliant
Fully HIPAA Compliant
No Data Breaches
All Calls Recorded
Part of a Complete Patient Billing System
Maximize your cash flow across every stage of the payment journey.
1.Pre-DOS Financial Engagement
Set expectations by communicating financial responsibility ahead of time. This enables you to collect advance payments before the day of service.
2.Early-OutPatient Billing
Boost patient payments immediately after insurance adjudication with our exclusive data-driven
outreach.
3.Bad DebtCollections
Recover aged balances with patient-centric collections that protect your reputation and improve patient satisfaction.
Each service works independently, but together they create a complete strategy that maximizes patient collections from pre-service through bad debt—all while maintaining positive patient relationships.