Set Clear Financial Expectations Before the Day of Service
Help patients understand what they will owe and provide convenient ways to pay, before their procedure even begins.
Our Pre-DOS Financial Engagement service uses your facility’s scheduling data to deliver accurate cost estimates, enabling patients to review, pay in advance, or set up personalized payment plans that fit their budget—all before the day of service.
The Patient Payment Challenge
When patients arrive for procedures without understanding their financial responsibility, it creates stress for everyone—delayed check-ins, confused patients, and revenue uncertainty for your facility. By the time patients receive bills weeks after their procedure, collection becomes significantly harder. This is why it is essential to engage patients with clear financial information as early as possible.
How Pre-DOS Financial Engagement Works
Proactive patient communication that drives results.
Financial Responsibility is Communicated Upfront
Eliminate the surprise bills that damage patient trust and reduce payment likelihood. Our solution automatically delivers accurate cost estimates based on your scheduling feed, showing patients exactly what they’ll owe to your facility before their procedure.
Advance Payments are Enabled
Give patients the option to pay their estimated balance before day of service through multiple convenient channels. This proactive approach reduces the administrative burden on your staff during patient check-in while improving your cash flow by collecting revenue earlier in the cycle.
Self-Serve Payment Plans Available to Patients
Empower patients to browse and select payment plan options that match their budget through our secure patient portal. Our automated plan setup requires no staff intervention, freeing your team from time-consuming financial counseling conversations.
Proactive Engagement Minimizes Patient Confusion
Replace reactive billing questions with proactive, clear communication. Our easy-to-understand estimate presentation ensures patients arrive informed and prepared, not surprised.
Reduce Day-of-Service Delays
Streamline your check-in process when financial discussions are handled in advance. When patients understand their financial obligation ahead of time, they can plan accordingly. This reduces no-shows and improves your schedule efficiency.
Why Choose Pre-DOS Financial Engagement?
Providing benefits that extend across your entire organization.
For Your Facility
- Improved cash flow from advance payments
- Reduced administrative burden at check-in
- Fewer post-procedure billing inquiries
- Higher collection rates on patient balances
For Your Patients
- Financial clarity before their procedure
- Flexible payment options that fit their budget
- Stress-free check-in experience
- Time to plan and prepare financially
For Your Staff
- More time for patient care activities
- Streamlined front desk workflows
- Fewer payment conversations during check-in
- Less time spent answering billing questions
Seamless Integration with Your Existing Systems
Technology that works with you, not against you.
Our Pre-DOS Financial Engagement service connects directly to your scheduling feed to automatically identify upcoming procedures and patient financial responsibility.
Scheduling Integration:
We pull procedure data from your existing scheduling system
Estimate Communication:
Our system calculates patient responsibility based on your parameters
Multi-Channel Delivery:
Estimates delivered via email, text, patient portal, and voicemail drops
Secure Payment Processing:
PaySUITE payment portal integrates seamlessly with your systems
All of this happens automatically in the background, requiring minimal effort from your team while maximizing patient engagement.
Technology Features
Built for healthcare, designed for patients.
Automated estimate delivery using facility scheduling feeds
PaySuite payment portal with 24/7 access
Real-time payment processing and reconciliation
PCI-DSS certified payment processing
Multiple payment channels: phone, text, email, online portal, mail
Flexible payment plan options
HIPAA compliant data security
SOC 2-compliant data centers
Frequently Asked Questions
Estimates reflect what patients owe your facility and do not include separate charges from anesthesia or physician offices, which are billed independently. This clarity helps patients understand exactly what to expect from your organization.
Communicating a patient’s estimated financial responsibility before their procedure frees up your front desk staff to focus on patient care coordination instead of navigating complex payment conversations.
One Mnet Health’s outreach strategies are constantly being adjusted to limit complaints while still helping meet our providers’ financial goals. Every outreach is done in a courteous and professional manner. On every call, our 100% live, healthcare-focused representatives work to educate your patients about what they owe and why. Statistics show educated patients are far less likely to complain.
Reputation matters and patients have more options than ever before when it comes to choosing their healthcare providers. In every patient communication, the One Mnet Health team seeks to educate, assist and, when needed, de-escalate. The goal is to provide every patient a path to a payment option that works for them. Any patient who may represent a potential complaint is escalated first internally and then, if needed, back to your team to ensure the highest patient satisfaction levels are maintained. Additionally, all calls are recorded to ensure our team is working as a true extension of yours.
Currently, One Mnet Health integrates with most major healthcare platforms and payment processors. The list includes, but is not limited to, the following:
Core Platforms:
- Cerner
- MEDITECH
- Epic
- Veradigm
- ModMed
- athenahealth
- nextgen
- HST Pathways
- Surgical Information Systems
Payment Processors:
- RevSpring
- Waystar
- InstaMed
- Elavon
- REPAY
- Channel Payments
- BillingTree
- TSYS
One Mnet Health works with over 3,000 providers nationwide. This includes pursuing both inpatient and outpatient balances from Hospitals, Ambulatory Surgery Centers, Physicians, Anesthesia providers, Vision providers, Imaging providers, Behavioral Health, Telehealth services, and Lab services.
By engaging patients through their preferred channel of communication, we achieve higher contact rates and more productive conversations, leading to faster resolution and better patient satisfaction
Technology
- EHR/PMS Interface
- Multi-Merchant Compatibility
- Data Lake Intelligence
- Online Payment Options
- Flexible Reporting
- Exclusive Patient Segmentation Model and Personalized
- Engagement Campaigns
Compliance
- PCI DSS Compliant
- Fully HIPAA Compliant
- No Data Breaches
- All Calls Recorded
Collections
- Offering a Variety of Payment & Finance Options
- Credit/Debit
- HSA
- Care Credit
Patient Communications:
- SMS
- Statements
Technology
- EHR/PMS Interface
- Multi-Merchant Compatibility
- Data Lake Intelligence
- Online Payment Options
- Flexible Reporting
- Exclusive Patient Segmentation Model and Personalized
- Engagement Campaigns
Collections
- Offering a Variety of Payment & Finance Options
- Credit/Debit
- HSA
- Care Credit
Compliance
- PCI DSS Compliant
- Fully HIPAA Compliant
- No Data Breaches
- All Calls Recorded
Patient Communications:
- SMS
- Statements
Support
Two Complete Inbound/Outbound Service centers
Open: 8am-8pm CST M-F + Weekends
100% U.S. Based
100% Healthcare
200+ Languages
Informed and Helpful Live Agents
Supported by IVR, PaySuite, E-mail, And SMS Communication Options
Part of a Complete Patient Billing System
Pre-DOS Financial Engagement works even better as part of our complete patient billing service.
1.Pre-DOS Financial Engagement
Set expectations by communicating financial responsibility ahead of time. This enables you to collect advance payments before the day of service.
2.Early-OutPatient Billing
Boost patient payments immediately after insurance adjudication with our exclusive data-driven
outreach.
3.Bad DebtCollections
Recover aged balances with patient-centric collections that protect your reputation and improve patient satisfaction.
Each service works independently, but together they create a complete strategy that maximizes patient collections from pre-service through bad debt—all while maintaining positive patient relationships.
Hospitals
Stay Compliant While Improving Collections
Our Pre-DOS Financial Engagement service helps hospitals meet federal transparency requirements while maximizing patient payments and revenue.
No Surprises Act Compliance
The No Surprises Act requires hospitals to provide good-faith estimates of expected charges to uninsured and self-pay patients before scheduled services.
How Pre-DOS Financial Engagement Helps:
Automated Good Faith Estimates:
We deliver compliant cost estimates based on your scheduling data to ensure patients receive the required information within the mandated timeframe.
Clear, Patient-Friendly Format:
Estimates are presented in easy-to-understand language that meets regulatory requirements while reducing patient confusion and boosting satisfaction.
Documentation & Audit Trail:
Every estimate delivery is tracked and documented, providing the compliance records you need.
Multi-Channel Delivery:
Ensures patients receive their estimates through their preferred communication method, improving compliance rates.
The Result: You meet federal requirements while simultaneously engaging patients early in their financial journey—turning a compliance obligation into a revenue opportunity.
CMS Hospital Price Transparency Rule
CMS requires hospitals to provide clear, accessible pricing information to help patients understand their potential costs before receiving care.
How Pre-DOS Financial Engagement Helps:
Personalized Price Estimates:
While your hospital publishes standard charges per CMS requirements, we deliver personalized estimates based on each patient’s specific procedure and insurance status.
Proactive Price Communication:
Instead of making patients search for pricing, we automatically deliver relevant cost information when they need it most—before their scheduled procedure.
Transparency That Builds Trust:
Upfront communication about costs shows your commitment to price transparency and strengthens patient relationships.
Competitive Advantage:
Position your hospital as patient-friendly by exceeding basic compliance with truly helpful, actionable financial information.
The Result: Transform regulatory price transparency from a compliance burden into a patient satisfaction and revenue enhancement tool.