At One Mnet Health, collection outreach typically begins within 3-5 days after we receive an account. Every account first undergoes a QA process after placement to identify potential bankruptcies, confirm statutes, and verify contact information is correct. Once completed, accounts are moved into active status and collection outreach strategies begin.

One Mnet Health’s outreach strategies are constantly being adjusted to limit complaints while still helping meet our providers’ financial goals. Every outreach is done in a courteous and professional manner. On every call, our 100% live, healthcare-focused representatives work to educate your patients about what they owe and why. Statistics show educated patients are far less likely to complain.

Reputation matters and patients have more options than ever before when it comes to choosing their healthcare providers. In every patient communication, the One Mnet Health team seeks to educate, assist and, when needed, de-escalate. The goal is to provide every patient a path to a payment option that works for them. Any patient who may represent a potential complaint is escalated first internally and then, if needed, back to your team to ensure the highest patient satisfaction levels are maintained. Additionally, all calls are recorded to ensure our team is working as a true extension of yours.

One Mnet Health has two dedicated, 100% live call centers. Both call centers utilize our propensity-driven outreach strategies to help our clients receive patient cashflow sooner.

In Early Out, our representatives contact patients as an extension of your billing office using calls, emails, texts, and statements driving patients back to our call center. All outreach is made as “Hi this is John with patient billing for ABC Health Services…”.  There is no mention of One Mnet Health or collections. The goal is to help patients make a payment on balances in good standing as soon as possible. Our knowledgeable team members can answer most billing related questions in just one call.

In Bad Debt Collections, the focus is on your aged, unpaid balances that need additional follow-up. Outreach and communications in Bad Debt are made as “This is John with Mnet, a debt collector attempting to collect a debt.” Communication is more direct than in Early Out, but always professional and patient friendly. The goal is still to assist patients with the best path to resolving their outstanding balance before it ages further.

1^st Party is also often referred to as “Early Out”. Patient billing outreach is made as an extension of your billing offices and patients never know they are speaking with One Mnet Health.

3^rd Party is often referred to as “Bad Debt Collections”.  Collections outreach is made as a debt collector attempting to collect a debt. Patients are aware they are speaking with a collection agency or “3^rd Party”.

Core Platforms:

• Cerner
• MEDITECH
• Epic
• Veradigm
• ModMed
• athenahealth
• nextgen
• HST Pathways
• Surgical Information Systems

Payment Processors:

• RevSpring
• Waystar
• InstaMed
• Elavon
• REPAY
• Channel Payments
• BillingTree
• TSYS

One Mnet Health works with over 3,000 providers nationwide. This includes pursuing both inpatient and outpatient balances from Hospitals, Ambulatory Surgery Centers, Physicians, Anesthesia providers, Vision providers, Imaging providers, Behavioral Health, Telehealth services, and Lab services.

By engaging patients through their preferred channel of communication, we achieve higher contact rates and more productive conversations, leading to faster resolution and better patient satisfaction

Unlike traditional collection agencies that use generic outreach, our technology analyzes over 20 years of payment data to prioritize which accounts to pursue first and when to reach out for maximum contact rates.

You’ll always know exactly what’s happening with your aged accounts as our real-time reporting provides full visibility into outreach attempts, patient responses, and collection progress.

Technology

• EHR/PMS Interface
• Multi-Merchant Compatibility
• Data Lake Intelligence
• Online Payment Options
• Flexible Reporting
• Exclusive Patient Segmentation Model and Personalized
• Engagement Campaigns

Communication

• 24/7 Phone IVR
• Patient Communications:
  • Live Phone Calls
  • Email
  • SMS
  • Statements

Collections

• Offering a Variety of Payment & Finance Options
• Credit/Debit
• HSA
• Care Credit

Compliance

• PCI DSS Compliant
• Fully HIPAA Compliant
• No Data Breaches
• All Calls Recorded

Support

• Two Complete Inbound/Outbound Service centers
• Open: 8am-8pm CST M-F + Weekends
• 100% U.S. Based
• 100% Healthcare
• 200+ Languages
• Informed and Helpful Live Agents
• Supported by IVR, PaySuite, E-mail, And SMS Communication Options