Payments™
Drive More Dollars to Your Facility by Helping Patients Pay
Our live agents and data-driven technology equip you with the essential resources needed to maximize your patient payment results.
Payments™
Drive More Dollars to Your Facility by Helping Patients Pay
Our data-driven technology and service equip you with the needed resources to maximize your patient payment results.
We Help You Increase Your Patient Payments up to 2X
We provide:
More Ways for Patients to Pay
Whether talking to a live phone agent or engaging with our technology, we make it easy for patients to pay in full, setup payment plans with 100% acceptance, or apply for lending options, both pre and post day of surgery.
PaySuite - Payment Portal
Using PaySuite, patients can easily make a payment and browse self-serve payment options that seamlessly integrate with the patient accounting systems and merchant gateways you use.
Data-Driven Outreach
By leveraging our proprietary machine learning technology, we provide a personalized and tailored experience by adjusting our engagement strategies to the unique needs of each patient account.
Live US-based Agents
Our live agents are all based in the U.S. and are specially trained to operate as an extension of your business office to help your patients understand their balance, make a payment, setup payment arrangements and more, all in 200+ languages.
Dedicated Service Centers
With two qualified service centers (Pre-DOS – Bad Debt), patients are able to access an established and dedicated patient billing contact center with availability until 8pm local time plus weekend hours.
We Help You Increase Your Patient Payments up to 2X
We provide:
More Ways for Patients to Pay
Whether talking to a live phone agent or engaging with our technology, we make it easy for patients to pay in full, setup payment plans with 100% acceptance, or apply for lending options, both pre and post day of surgery.
PaySuite - Payment Portal
Using PaySuite, patients can easily make a payment and browse self-serve payment options that seamlessly integrate with the patient accounting systems and merchant gateways you use.
Data-Driven Outreach
By leveraging our proprietary machine learning technology, we provide a personalized and tailored experience by adjusting our engagement strategies to the unique needs of each patient account.
Live Agents
Our live agents are all based in the U.S. and are specially trained to operate as an extension of your business office to help your patients understand their balance, make a payment, setup payment arrangements and more, all in 200+ languages.
Dedicated Service Centers
With two qualified service centers (Pre-DOS – Bad Debt), patients are able to access an established and dedicated patient billing contact center with availability until 8pm local time plus weekend hours.
Payments™
Experience the Power of Payments™
Check out our video below to see how we help patients understand their financial responsibility, provide multiple payment options, and engage them in a convenient and intelligent manner, resulting in happier patients that are more willing and confident to pay.
Payments™
Experience the Power of Payments™
Check out our video below to see how we help patients understand their financial responsibility, provide multiple payment options, and engage them in a convenient and intelligent manner, resulting in happier patients that are more willing and confident to pay.
OUR TECHNOLOGY
We Make It Easy For Patients To Pay
OUR TECHNOLOGY
We Make It Easy For Patients To Pay
We understand patient needs, which is why we provide the technology that simplifies the payment process, resulting in higher patient satisfaction and greater cash flow for you.
Payment Plans
In addition to making a one-time payment, patients can setup flexible payment plans that meet their financial needs.
Text to Pay
Patients love to pay their balance by text, as it yields fast results, minimizes frustration and improves patient satisfaction.
CareCredit
Through our CareCredit partnership, patients can view financing options or use their existing account to make a payment.
Approved Lending Options & HSA/FSA
Patients can also apply for financing through our approved lending options or make a payment via an HSA/FSA account.
We Make It Easy For Patients To Pay
OUR TECHNOLOGY
We Make It Easy For Patients To Pay
We understand patient needs, which is why we provide the technology that simplifies the payment process, resulting in higher patient satisfaction and greater cash flow for you.
Payment Plans
In addition to making a one-time payment, patients can setup flexible payment plans that meet their financial needs.
Text to Pay
Patients love to pay their balance by text, as it yields fast results, minimizes frustration and improves patient satisfaction.
CareCredit
Through our CareCredit partnership, patients can view financing options or use their existing account to make a payment.
Approved Lending Options & HSA/FSA
Patients can also apply for financing through our approved lending options or make a payment via an HSA/FSA account.
OUR TECHNOLOGY
We Make It Easy For Patients To Pay
We Make It Easy For Patients To Pay
We understand patient needs, which is why we provide the technology that simplifies the payment process, resulting in higher patient satisfaction and greater cash flow for you.
Payment Plans
In addition to making a one-time payment, patients can setup flexible payment plans that meet their financial needs.
Text to Pay
Patients love to pay their balance by text, as it yields fast results, minimizes frustration and improves patient satisfaction.
CareCredit
Through our CareCredit partnership, patients can view financing options or use their existing account to make a payment.
Approved Lending Options & HSA/FSA
Patients can also apply for financing through our approved lending options or make a payment via an HSA/FSA account.
PaySuite - Payment Portal
To give patients a seamless payment experience, we provide PaySUITE, an easy-to-use payment portal that integrates with patient accounting systems, merchant gateways, and patient payment engagement software.
By clicking the link in their email or text, patients can quickly verify their last name to automatically populate their account information, making it easier for them to view and setup a payment arrangement that fits their needs.
WHY PROVIDERS TRUST OUR TECHNOLOGY
Data Lake & Machine Learning
Due to the wealth of data we have accumulated, we have created our own proprietary technology that utilizes AI and Machine Learning to help us understand your patients even better.
This technology enables us to offer the right payment options to the right patients, communicate at the best time, use the preferred method of outreach, and match the most qualified call center agent to the unique needs of each patient account, providing a comprehensive, technology-driven approach to your patient payment needs.
We Understand Your Patients
We are leveraging our data to automate and individualize the following processes for our clients.
Member Segmentation
Behavior Drivers
Personalized Engagement
Data-Driven Outreach and Engagement
Due to the wealth of data we have accumulated, we have created our own proprietary technology that utilizes AI and machine learning to help us understand your patients even better.
This technology enables us to offer the right payment options to the right patients, communicate at the best time, use the preferred method of outreach, and match the most qualified call center agent to the unique needs of each patient account, providing a comprehensive, technology-driven approach to your patient payment needs.
We Understand Your Patients
We are leveraging our data to automate and individualize the following processes for our clients.
Member Segmentation
Behavior Drivers
Personalized Engagement
Data-Driven Outreach and Engagement
Due to the wealth of data we have accumulated, we have created our own proprietary technology that utilizes AI and machine learning to help us understand your patients even better.
This technology enables us to offer the right payment options to the right patients, communicate at the best time, use the preferred method of outreach, and match the most qualified call center agent to the unique needs of each patient account, providing a comprehensive, technology-driven approach to your patient payment needs.
Live Agents
Our live US-based Patient Financial Advocates are specially trained to operate as an extension of your business office. They help your patients understand what they owe and why they owe it, while also advising patients on the various payment options that are available to them.
What We Provide
- Two Complete Inbound/Outbound Service Centers
- Open: 8am-8pm CST M-F Plus Weekends
- Fully HIPAA Compliant & PCI DSS Certified
- 100% U.S. Based
- 100% Healthcare Focused
- Ability to Communicate in 200+ Languages
- Informed, Helpful and Specially Trained Live Agents
- Supported by IVR, PaySuite, E-mail, and SMS Communication Options
Payments™
Our Approach To Patient Payments
With Payments, we offer 3 lines of service that can be used separately or together to provide a complete and comprehensive approach for all your patient payment needs.
Pre-DOS
Financial Engagement
With our Pre-DOS financial engagement, you can effortlessly communicate a patient’s financial responsibility before their upcoming procedure. This makes it easy for patients to review what they will owe, make a payment in advance, or set up a personalized payment plan that meets their specific needs.
Early Out
Patient Billing
Once insurance adjudicates, our team of US-based live agents work as an extension of your business office to manage your patient balance accounts in an empathetic and educational manner. We utilize data-driven technology to pair the best agent with each patient and call at the best time to maximize patient payments up to 2X.
Bad Debt
Collections
For accounts that get written off to bad debt, we provide a patient-centric approach to collections that is thoughtful and productive. This ensures your aged balances continue to perform and reduces the risk of complaints or negative online reviews.
Pre-DOS
Date Of Service
With our Pre-DOS service, you can effortlessly communicate a patient’s financial responsibility before their upcoming procedure. This makes it easy for patients to review what they will owe, make a payment in advance, or setup a personalized payment plan that meets their specific needs.
Early Out
Patient Billing
Once insurance adjudicates, our team of US-based live agents work as an extension of your business office to manage your self-pay accounts in an empathetic and helpful manner. We utilize data-driven technology to pair the best agent with each patient and call at the best time to maximize patient payments up to 2X.
Learn More:
nimble selected One Mnet Health as their preferred Bad Debt Collections vendor | Read Now
Bad Debt
Collections
For accounts that get written off to bad debt, we provide a patient-centric approach to collections that is thoughtful but direct. This ensures your aged balances continue to perform and reduces the risk of complaints or negative online reviews.
Learn More:
nimble selected One Mnet Health as their preferred Bad Debt Collections vendor | Read Now
Increase Your Cash Flow Up To 2X!
Using our financial service and technology, one surgical hospital increased their cash flow by $1.8 million and reduced their bad debt by $1.1 million in the first year alone.
INCLUDED FEATURES
Technology
- PAS Interface
- Merchant API
- Data Lake Intelligence
- Online Payment Options
- Flexible Reporting
Collections
- Offering a Variety of Payment & Finance Options
- Credit/Debit
- HSA
- Care Credit
- Increased Cash Flow by 40% to 2x
- Less Bad Debt
Communication
- Improved Patient Communications and Collections
- 24/7 Phone IVR
- 24/7 Custom Payment Portal
- Patient Communications:
- Live Phone Calls
- SMS
Support
- Two Complete Inbound/Outbound Service centers
- Open: 8am-8pm CST M-F + Weekends
- 100% U.S. Based
- 100% Healthcare
- 200+ Languages
- Informed and Helpful Live Agents
- Supported by IVR, PaySuite, E-mail, And SMS Communication Options
Compliance
- PCI DSS Certified
- Fully HIPAA Compliant
- No Data Breaches
- All Calls Recorded
FEATURES
What We Provide To Help Increase Payment Results
- PAS Interface
- Merchant API
- Data Lake Intelligence
- Online Payment Options
- Flexible Reporting
- Offering a Variety of Payment & Finance Options
- Credit/Debit
- HSA
- Care Credit
- Increased Cash Flow by 40% to 2x
- Reduce Bad Debt
- Improved Patient Communications and Collections
- 24/7 Phone IVR
- 24/7 Custom Payment Portal
- Patient Communications:
- Live Phone Calls
- SMS
- Improved Patient Communications and Collections
- 24/7 Phone IVR
- 24/7 Custom Payment Portal
- Patient Communications:
- Live Phone Calls
- SMS
- Two Complete Inbound/Outbound Service centers
- Open: 8am-8pm CST M-F + Weekends
- 100% U.S. Based
- 100% Healthcare
- 200+ Languages
- Informed and Helpful Live Agents
- Supported by IVR, PaySuite, E-mail, And SMS Communication Options
- PCI DSS Certified
- Fully HIPAA Compliant
- No Data Breaches
- All Calls Recorded
Increase Patient Payments Without the Headache
Our payments solution was designed using machine learning to seamlessly integrate both early out services (1st party), together with bad debt recovery (3rd party), to provide a comprehensive, technology-driven approach to your patient payment needs.
Increase Patient Payments Without the Headache
Our payments solution was designed using machine learning to seamlessly integrate both early out services (1st party), together with bad debt recovery (3rd party), to provide a comprehensive, technology-driven approach to your patient payment needs.
Payments™
Ready To Maximize Your Patient Payments?
Talk to our sales specialists to see how we can optimize your patient payment strategy.
The Power of Payments™ in Our Suite of Solutions
Utilizing Payments™ with our pre-admissions and engagement solutions enables a seamless patient experience that bridges the clinical and financial communication gap. This helps you maximize your patient payment results and speed to payment by engaging with patients prior to their day of service.
The Power of Payments™ in Our Suite of Solutions
Utilizing Payments™ with our pre-admissions and engagement solutions enables a seamless patient experience that bridges the clinical and financial communication gap. This helps you maximize your patient payment results and speed to payment by engaging with patients prior to their day of service.
