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Redesigning the Patient Experience: A Seamless Journey from Pre-Op to Post-Discharge and Billing

Most patient experience failures don't happen in the OR. They happen because of data silos — where pre-op instructions, consent, clinical documentation, and billing each live in isolation from each other. Patients feel those gaps as confusion, repeated questions, and charges they weren't expecting. This article looks at what it takes to turn fragmented handoffs into a journey patients actually experience as one.

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Setting ASC Goals For The New Year

Setting goals for the New Year promotes a positive atmosphere and encourages a team outlook at your ASC. But how do you determine a tangible goal or set of goals for your Ambulatory Surgery Center?

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Six ASC-Friendly Ways To Spread Holiday Joy

In December, having a surgical procedure is particularly stressful because most people are trying to get ready for the holidays. Creating a cheerful, holiday environment will help alleviate some of your patients' stress and contribute to a pleasanter working atmosphere for your staff.

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Is Your Patient Experience Fitting for Stars?

ASCs need to continue striving to make their surgical facilities the safest and best option for their patients. Read what top ASCs do to stay focused on their patient experience.

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Women In Healthcare Series: Lauren Illescas’ Story

The second feature in our Women in Healthcare series goes to Lauren Illescas, COO at Mnet Health. Learn more about Lauren and how women are uniquely positioned in the healthcare industry and assist with driving operations efficiently.

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Webinar Highlights

This on-demand program is approved for 1.0 hour of AEUs by BASC Provider #0242.

Webinar Highlights - Jun 2022Webinar: ASC Administrator's Guide to Success

Healthcare Consumerism Webinar Highlights - Jan 2022How Healthcare Consumerism Will Impact Your Surgical Facility in 2022

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