From scheduling to final payment, ASCs need software that works as a connected system — not a collection of workarounds. This guide breaks down the essential tools across pre-op intake, intraoperative documentation, and revenue cycle management, and what to look for when evaluating each one.

Most patient experience failures don't happen in the OR. They happen because of data silos — where pre-op instructions, consent, clinical documentation, and billing each live in isolation from each other. Patients feel those gaps as confusion, repeated questions, and charges they weren't expecting. This article looks at what it takes to turn fragmented handoffs into a journey patients actually experience as one.

One Mnet Health today announced the appointment of Hamilton Bowman as Chief Executive Officer.

Collecting patient payments has become one of the most complex parts of the revenue cycle. AI-driven billing services help ambulatory surgery centers and surgical hospitals improve recovery rates by segmenting accounts based on propensity to pay, personalizing outreach by channel and timing, and reducing the friction that causes patients to delay or disengage.

Ambulatory surgery centers lose time to fragmented communication — scattered calls, paper logs, and status gaps that compound across the day. Real-time patient tracking boards give the entire perioperative team a shared operational view, surfacing blockers before they become delays and keeping handoffs moving from check-in through discharge.

Patients who understand their out-of-pocket costs before surgery arrive prepared and pay with fewer delays. This guide covers the workflows, compliance considerations, and communication best practices that help providers build a reliable pre-surgical financial transparency process — from scheduling through documentation.