At One Mnet Health, collection outreach typically begins within 3-5 days after we receive an account. Every account first undergoes a QA process after placement to identify potential bankruptcies, confirm statutes, and verify contact information is correct. Once completed, accounts are moved into active status and collection outreach strategies begin.

One Mnet Health’s outreach strategies are constantly being adjusted to limit complaints while still helping meet our providers’ financial goals. Every outreach is done in a courteous and professional manner. On every call, our 100% live, healthcare-focused representatives work to educate your patients about what they owe and why. Statistics show educated patients are far less likely to complain.

Reputation matters and patients have more options than ever before when it comes to choosing their healthcare providers. In every patient communication, the One Mnet Health team seeks to educate, assist and, when needed, de-escalate. The goal is to provide every patient a path to a payment option that works for them. Any patient who may represent a potential complaint is escalated first internally and then, if needed, back to your team to ensure the highest patient satisfaction levels are maintained. Additionally, all calls are recorded to ensure our team is working as a true extension of yours.

One Mnet Health has two dedicated, 100% live call centers. Both call centers utilize our propensity-driven outreach strategies to help our clients receive patient cashflow sooner.

In Early Out, our representatives contact patients as an extension of your billing office using calls, emails, texts, and statements driving patients back to our call center. All outreach is made as “Hi this is John with patient billing for ABC Health Services…”.  There is no mention of One Mnet Health or collections. The goal is to help patients make a payment on balances in good standing as soon as possible. Our knowledgeable team members can answer most billing related questions in just one call.

In Bad Debt Collections, the focus is on your aged, unpaid balances that need additional follow-up. Outreach and communications in Bad Debt are made as “This is John with Mnet, a debt collector attempting to collect a debt.” Communication is more direct than in Early Out, but always professional and patient friendly. The goal is still to assist patients with the best path to resolving their outstanding balance before it ages further.

1^st Party is also often referred to as “Early Out”. Patient billing outreach is made as an extension of your billing offices and patients never know they are speaking with One Mnet Health.

3^rd Party is often referred to as “Bad Debt Collections”.  Collections outreach is made as a debt collector attempting to collect a debt. Patients are aware they are speaking with a collection agency or “3^rd Party”.

Currently, One Mnet Health integrates with most major healthcare platforms and payment processors. The list includes, but is not limited to, the following:

Core Platforms:

Cerner

MEDITECH

Epic

Veradigm

ModMed

athenahealth

nextgen

HST Pathways

Surgical Information Systems

Payment Processors:

RevSpring

Waystar

InstaMed

Elavon

REPAY

BillingTree

TSYS

One Mnet Health works with over 3,000 providers nationwide. This includes pursuing both inpatient and outpatient balances from Hospitals, Ambulatory Surgery Centers, Physicians, Anesthesia providers, Vision providers, Imaging providers, Behavioral Health, Telehealth services, and Lab services.

Technology

EHR/PMS Interface

Multi-Merchant Compatibility

Data Lake Intelligence

Online Payment Options

Flexible Reporting

Exclusive Patient Segmentation Model and Personalized

Engagement Campaigns

Collections

Offering a Variety of Payment & Finance Options

Credit/Debit

HSA

Care Credit

Communication

24/7 Phone IVR

Patient Communications:

Live Phone Calls

Email

SMS

Statements

Support

Two Complete Inbound/Outbound Service centers

Open: 8am-8pm CST M-F + Weekends

100% U.S. Based

100% Healthcare

200+ Languages

Informed and Helpful Live Agents

Supported by IVR, PaySuite, E-mail, And SMS Communication Options

Compliance

PCI DSS Compliant

Fully HIPAA Compliant

No Data Breaches

All Calls Recorded